Frequent AIA question: When should I calibrate? Calibrations should be performed: – With each new lot number of AIA-PACK Test Cups. – After the defined calibration period has expired. – As QC dictates – When major service has been completed and/or component changed that could affect calibration. – Remember to review all flags Tosoh Technical… Continue reading »
Sep
21
Technical Support FAQ: Is my SA1c Result Reportable?
Frequent HPLC Question: Is my SA1c result reportable? It is important to review and question any chromatogram with the following characteristics: – The SA1c is outside the normal range established by your laboratory. – The SA1c peak is not detected – Total Area is outside of the range for your Instrument – An unidentifiable peak… Continue reading »
Sep
21
Contacting Tosoh Technical Support
Q: What number do I call for instrument and reagent technical assistance? A: Call the toll free number 800 24-TOSOH (800-248-6764). Normal business hours are Mon-Fri 6 AM – 5 PM Pacific Daylight Time. On weekends and after normal business hours, these calls are routed through an answering service, and the call is returned. Q:… Continue reading »
